The process begins by initiating contact with us through e-mail. Once you reach out, we will promptly assign a dedicated representative to guide you through the entire journey until you receive your ordered products.

Registration and Inquiry:

Upon contacting us, our sales representative will reach out to you to formally register your company within our system. Following this, your inquiry will be meticulously recorded in our system, and various teams will collaborate to address your requirements.

Inquiry Processing:

Once your inquiry is in our system, our teams will diligently work on processing it. They will carefully consider your specifications, needs, and any special requests you may have, ensuring a comprehensive understanding of your requirements.

Quotation and Official Proposal:

After finalizing crucial details such as pricing, quantities, and other pertinent factors, your dedicated representative will compile and send you an official Proforma Invoice (PI). This document serves as a formal proposal that outlines the agreed-upon terms for your review and acceptance.

Payment and Order Confirmation:

Upon your acceptance of the PI, the next step involves making the necessary payment. Once we receive confirmation of your payment, we will initiate the process of preparing your ordered goods for shipment.

Shipment and Delivery:

With the goods expertly prepared, we will inform you to arrange your shipment to your designated location. You have the flexibility to coordinate with a preferred forwarder who can collect the goods directly from our warehouse. Our Incoterm is EXW.

Throughout this journey, your appointed representative will be readily available to provide guidance, address any queries you may have, and ensure a seamless experience. We value your trust in Kaplan Pharma, and our commitment is to deliver a reliable, efficient, and tailored solution that meets your pharmaceutical supply needs.

Shipping your products offers several options to choose from. The commonly used couriers include FedEx, DHL, TNT, and Air Cargos. Once you have finalized your inquiry with our representative and made your decision you have the option to engage your own forwarder to collect the order from our warehouse and manage the delivery to your location.

Please note that once the products are handed over to the couriers, our involvement in subsequent operations is limited. It's important to be aware that we operate under EXW (Ex Works) terms, meaning our responsibility concludes upon delivering the products to the specified couriers.

In terms of shipping, we are committed to assisting you to the best of our ability to ensure a prompt and secure delivery of your products. However, it's essential to emphasize that while we strive to facilitate your shipping needs, we do not assume responsibility for the actions or outcomes of the chosen shipping couriers.

Your satisfaction and successful product delivery are our priorities, and we are dedicated to supporting you throughout the shipping process. Should you have any inquiries or require further assistance regarding shipping, our representative will be available to provide guidance and help facilitate a smooth delivery experience.

Discover the Advantages of Partnering with Kaplan Pharma

Extensive Experience:

With a track record spanning over a decade, Kaplan Pharma brings a wealth of industry expertise to the table.

Global Reach:

Our robust international network extends to more than 95 countries, providing you with access to a diverse array of pharmaceutical products and solutions.

Tailored Services:

From facilitating Named-Patient-Programs to Clinical Trials Supply, we offer specialized services to address a wide range of pharmaceutical needs.

Uncompromising Quality:

Kaplan Pharma operates under strict Standard Operating Procedures (SOPs) and adheres to Good Distribution Practices (GDP), ensuring the highest levels of product quality and safety.

Innovative Solutions:

Embracing modern technologies, we optimize processes to enhance efficiency and provide you with a seamless experience.

Flexible Shipping Options:

Whether you prefer established couriers like FedEx, DHL, TNT, or wish to use your forwarder, we accommodate your delivery preferences.

Global Impact:

By partnering with Kaplan Pharma, you contribute to improving healthcare access globally, making a positive difference in diverse communities.

Personalized Support:

Our customer-centric approach means you'll receive tailored guidance and assistance to meet your unique requirements.

Ethical Integrity:

We operate with the utmost transparency and ethical standards, building trust through responsible business practices.

Experience the power of a dedicated and reliable pharmaceutical partner. Choose Kaplan Pharma for solutions that cater to your needs, exceed your expectations, and drive positive change in healthcare.

At Kaplan Pharma, order processing durations are contingent upon the specific product and quantity you request. Typically, we strive to confirm orders within 1-2 weeks, ensuring prompt delivery.

Should your order entail unique specifications necessitating an extended lead time, we proactively apprise you in advance, ensuring transparency and informed decision-making.

It's worth noting that our collaborative association with manufacturers implies that changes on their end may influence our processes, thereby warranting effective communication and flexibility.

Rest assured, our goal is to facilitate seamless transactions while accommodating any special considerations. Your satisfaction and timely receipt remain our top priority.